Barney Creek Vineyards Pty Ltd trading as Barney Creek Cottages & Farm
ABN: 42 653 162 095

Barney Creek Cottages & Farm respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with our business, including when you visit our website, make a booking, stay at the property, participate in an experience, contact us or subscribe to our communications.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.

1. Personal Information We May Collect

The personal information we collect will depend on how you interact with us.

It may include:

• your name;

• address;

• email address;

• telephone number;

• booking and accommodation details;

• arrival and departure dates;

• number and ages of guests;

• information about children included in a booking;

• pet information;

• payment and transaction information;

• information about experiences, activities or services you book;

• dietary requirements;

• accessibility or support requirements you choose to provide;

• communications and enquiries you send to us;

• feedback, reviews or survey responses;

• competition or promotion entries;

• newsletter and marketing preferences; and

• technical information generated when you use our website.

We aim to collect only information that is reasonably necessary for our business activities.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

• make an accommodation or camping booking;

• book an experience or activity;

• purchase a gift voucher or other product or service;

• contact us by telephone, email, social media, website form or in person;

• subscribe to our newsletter or mailing list;

• enter a competition or promotion;

• complete a guest form, waiver or other document;

• provide feedback or a review; or

• otherwise interact with Barney Creek Cottages & Farm.

We may also receive information from third parties where you have made a booking or enquiry through them, such as an online travel agent, booking platform, travel provider or other service provider.

3. Booking & Payment Information

When you make a booking, payment information may be collected and processed by our booking system, payment processor or other third-party service provider.

We may receive information confirming your payment and transaction but do not necessarily receive or store your complete credit or debit card details.

Payment information is handled in accordance with the security and privacy practices of the relevant payment provider.

4. Why We Collect Personal Information

We may use personal information to:

• process and manage bookings;

• provide accommodation, camping, experiences and other services;

• process payments, refunds and gift vouchers;

• communicate with you before, during and after your stay;

• respond to enquiries and requests;

• manage guest safety and operational requirements;

• accommodate reasonable accessibility, dietary or other requirements you tell us about;

• provide customer service;

• maintain business and financial records;

• improve our accommodation, experiences and services;

• administer competitions, promotions or special offers;

• send marketing communications where permitted;

• prevent or investigate fraud, misuse, property damage or other incidents;

• comply with legal, insurance, taxation, safety and regulatory requirements; and

• otherwise operate Barney Creek Cottages & Farm.

5. Sensitive Information

Occasionally, you may choose to provide information relating to health, disability, accessibility, dietary requirements or other personal circumstances.

We only seek this information where it is reasonably necessary to provide a service, accommodate a request, manage safety or where you choose to provide it to us.

We will handle sensitive information with additional care and only use or disclose it for an appropriate purpose or as otherwise permitted by law.

Guests should only provide health or accessibility information that is reasonably necessary for us to understand their requirements.

6. Children

As a family farmstay, many of our bookings include children.

We may collect limited information about children where reasonably required to manage a booking, provide an age-appropriate activity, determine accommodation requirements, manage safety or provide a service.

Where practical, this information will be provided by a parent, guardian or responsible adult.

We do not intentionally use children's personal information for direct marketing.

7. Marketing Communications

If you subscribe to our mailing list, request information, make a booking or otherwise consent to receive communications from us, we may send you information about:

• Barney Creek Farmstay;

• farm news and updates;

• accommodation and experiences;

• special offers;

• seasonal activities;

• events; and

• other relevant products or services.

We will send electronic marketing communications in accordance with applicable Australian laws.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to an existing booking, transaction or enquiry.

8. Cookies & Website Information

Our website and the services connected to it may use cookies and similar technologies.

These technologies may collect information such as:

• browser type;

• device type;

• IP address;

• pages visited;

• referring websites;

• approximate location;

• time spent on the website; and

• interactions with website content.

We may use this information to:

• operate and improve our website;

• understand how visitors use our website;

• measure website and advertising performance;

• improve our marketing; and

• provide relevant advertising where permitted.

You may be able to control cookies through your browser or device settings. Disabling some cookies may affect the operation of certain website features.

9. Third-Party Service Providers

As a small business, we use trusted third-party providers to help us operate Barney Creek Farmstay.

These may include providers of:

• website hosting;

• accommodation booking systems;

• online travel agencies;

• payment processing;

• email and newsletter services;

• accounting and business software;

• cloud storage;

• website analytics;

• digital advertising;

• social media;

• IT services; and

• other business support services.

We may disclose personal information to these providers where reasonably necessary for them to provide services to us.

Third-party providers may have their own privacy policies and terms governing how they handle information.

We do not sell personal information or customer mailing lists to third parties.

10. Social Media & Third-Party Platforms

If you communicate with us through social media or another third-party platform, that platform may also collect and process your personal information.

Your use of those platforms is subject to their own privacy policies and terms.

Information you choose to post publicly, including comments, photographs, tags and reviews, may be visible to other people.

11. Photographs & Video

We may occasionally take photographs or video around the property for business and promotional purposes.

Where an individual or family is clearly identifiable and is a primary subject of promotional content, we will seek appropriate permission before using that content for marketing purposes.

This does not prevent incidental photography of the property, landscapes, animals, facilities, events or general scenes where individuals are not the primary identifiable subject.

Guests who share photographs with us or tag Barney Creek Farmstay on social media may be contacted to request permission before we reuse identifiable content for our own promotional purposes.

12. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

• provide a booking, product, experience or service;

• process payments;

• operate our website and booking systems;

• communicate with guests;

• obtain professional, insurance, accounting, IT or legal services;

• respond to an emergency or safety issue;

• investigate suspected unlawful activity, fraud or property damage;

• comply with legal or regulatory requirements; or

• protect the rights, safety or property of Barney Creek Farmstay, our guests, employees or others.

We may also disclose information where you have consented to the disclosure.

13. Overseas Processing & Storage

Some third-party technology providers we use may store or process information using servers located outside Australia.

The countries involved may vary depending on the service provider and their technology infrastructure.

Where reasonably practicable, we select reputable providers and take reasonable steps appropriate to our business to protect personal information.

Guests should also review the privacy policies of relevant third-party booking, payment and technology providers where appropriate.

14. Security

We take reasonable steps appropriate to the size and nature of our business to protect personal information against:

• misuse;

• interference;

• loss;

• unauthorised access;

• modification; and

• unauthorised disclosure.

Measures may include:

• password-protected systems;

• limiting access to information;

• using reputable booking and payment platforms;

• maintaining appropriate device and account security;

• securely storing business records; and

• limiting employee access to information to what is reasonably required for their role.

No electronic system or internet transmission can be guaranteed to be completely secure.

15. Data Breaches

If we become aware of a suspected privacy or data breach, we will take reasonable steps to investigate and contain the incident.

Where required by applicable law, we will notify affected individuals and the relevant authorities.

16. Keeping Information Accurate

We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.

You can help us by notifying us if your contact or booking information changes.

17. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access or making certain changes.

In some circumstances, access may be limited or refused where permitted or required by law.

18. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for our business purposes or as required by law.

The period will depend on the type of information and why it was collected.

For example, certain booking, transaction, taxation, insurance or financial records may need to be retained for legally required periods.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it where appropriate.

19. Privacy Enquiries & Complaints

If you have a question, concern or complaint about how we have handled your personal information, please contact us.

We will aim to consider and respond to privacy concerns within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant authority.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal requirements.

The current version will be published on our website.

Contact Us

For privacy questions, requests or complaints, please contact:

Barney Creek Vineyards Pty Ltd trading as Barney Creek Cottages & Farm
198 Seidenspinner Road
Mount Barney QLD 4287
Australia

Email: info@barneycreekcottages.com

Website: barneycreekcottages.com